Shipping

Q. Which shipping companies do you use?

A. Isagenix uses FedEx as our primary shipping partner in the United States, and UPS in Canada. We also use other regional carriers in some parts of the United States, which allows us to reduce the delivery time for your order.

Q. What is your delivery timeframe?

A. Our standard shipping method is ground shipping, unless otherwise specified on your order. On average, it can take up to five (5) business days for your products to arrive in the United States, and up to seven (7) business days in Canada.

Q. What does it cost to ship products?

A. Isagenix calculates shipping charges based on the cost of your order. If your product total is less than $50, you will incur a ground shipping charge of $8.95. If your product total is more than $50, you will incur a ground shipping charge of $10.95 or 7% of the total (5% for retail customers), whichever is greater.

Q. Can I pick up my order?

A. Currently, Canadian customers can not pick up their orders.

Q. Can I ship to a PO Box?

A. No. All orders require a physical address for delivery.

Q. How can I track my order?

A. Once the shipping company provides tracking, Isagenix will upload the information to your order invoice, located in the “Orders” section of your Back Office. Clicking the tracking link will redirect you to the shipping company’s website for details.

Q. Why didn’t I receive my order?

A. We’re sorry your order has not arrived. Please check the tracking information first to ensure it is not still in transit. If the tracking information shows delivered, but you cannot locate your package, please contact our Customer Care team immediately at (877) 877-8111, or by emailing Support@IsagenixCorp.com.